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Wonder negative reviews sometimes keep you awake at night. Remember, however, that you can turn most of them into a competitive advantage with conscious action. Try it for free How to do it? Quite simply. Just realize what bad reviews on Google My Business really are. And then learn to respond repetitively and effectively to each of the negative comments. What you need to know about negative comments under the Google listing? First of all, it is worth realizing what emotional state the people who exhibit them are in.

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They are disappointed people. In addition, some of them assume in advance that the seller will argue with them. This puts them in defensive mode. And that makes them use harsher vocabulary. This is a knee jerk attempt to refute Finland Mobile Number List counterarguments before they arise. Pretty obvious, right? Add to this the fact that emotions are a powerful motivator. And this means that a satisfied customer will have less motivation to leave a comment than a person whose expectations were not met. The best solution suggests itself. Instead of bouncing the ball and fueling negative emotions.

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It is better to smooth things over. Why are positive opinions not enough to gain customer trust? Easy to say, but how to do it? After all, you too can have a bad day when you reply to a negative comment. What separates you from the client B to B Database is knowledge. She can change your perspective. Thanks to it, you will give answers with the goal you want to achieve in mind. Remember one thing though. Profiles with only positive reviews raise some suspicions. Consumers realize that your business may not be perfect. If it looks like it, they might think it’s just a scam. Your mature reaction under the nasty comment looks much better.