Adds Authenticity In The Eyes Of Other

Suppose a customer writes a review who is outraged that he cannot return the goods after a month. The perfect answer? Say you’re sorry about the situation. Quote the section of the regulations where you mention how many days the consumer has to return. Suggest contacting customer service to see if there’s anything else that can be done. In this way, you not only maintain professionalism , but also divert the conversation outside of public channels.

The Lifetime Value Of The Customer

For this you use the reply box to remind you about your return policy. And this will also remind other customers that the regulations are there and it is worth reading them so as not to have problems with the return later. Google The Google Maps Fax Lists opinion points to problems with the support department Here the matter is a bit more serious. You need to get the perspective of the person being charged with. You just talk to your own employee. Why don’t you send him in for additional training in handling. If the problem was caused by a third party shipping company, you will also report your concerns to them.

What S More Such Activities

Such situations repeat themselves. You can change the deliverer, because delaying or destroying shipments generates too high costs. But first you have to react. It is worth responding to negative reviews within hours of their publication at the latest. Apologize for the situation. Offer compensation in the form of a discount. Suggest B to B Database that if the discount does not suit the client, invite him to. contact the customer service department, which will try to make up for his nerves. Yes exactly. You are redirecting the upset consumer to private communication channels again. This does not mean that you can ignore it later. If you solve his problem, you can request a change to the content of the comment.